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Shipping & Delivery
Shipping & Delivery
Welcome to our online store! Please review our shipping policy below to ensure a smooth and timely delivery of your order.
1. Order Processing Time
All orders are processed within 5-10 business days. Please note that processing time does not include weekends or holidays. Orders placed after 12 PM (noon) EST will be processed the next business day.
2. Shipping Methods
We offer a variety of shipping methods to accommodate your needs, including Standard Shipping, Express Shipping, and DHL Express. Shipping costs are calculated based on the weight and destination of your order. During checkout, you will be able to choose your preferred shipping method and see the corresponding cost.
3. Delivery Time
Delivery times vary depending on the shipping method chosen and your location. Standard Shipping typically takes 7-14 business days, while Express Shipping and DHL Express offer faster delivery options. Please note that delivery times may be delayed due to unforeseen circumstances, such as customs inspections or weather delays.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress online.
5. Customs and Import Fees
Please be aware that customs and import fees may apply to international orders. These fees are not included in your shipping cost and are the responsibility of the recipient. We recommend checking your country's customs policies before placing an order. Thank you for shopping with us! If you have any questions about our shipping policy, please feel free to contact our customer service team for assistance.
Please be patient. Our dolls are handmade and tested before we send them out. Before we ship the we send photos to you so you can confirm that everything looks good.
Don't worry! The packaging will be discreet.
People always worry and ask if the shipping will be discreet and we want to assure you that you have absolutely nothing to worry about. There are no logos on the package. After many years of shipping the dolls out we never failed to send a discreet package to our client. Your privacy means the world to us.
Shipping fee: Mostly free shipping, some countries need extra shipping fee.
We don't ship to Islamic countries, like Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq，Burmaetc..
1. Order Processing Time
All orders are processed within 5-10 business days. Please note that processing time does not include weekends or holidays. Orders placed after 12 PM (noon) EST will be processed the next business day.
2. Shipping Methods
We offer a variety of shipping methods to accommodate your needs, including Standard Shipping, Express Shipping, and DHL Express. Shipping costs are calculated based on the weight and destination of your order. During checkout, you will be able to choose your preferred shipping method and see the corresponding cost.
3. Delivery Time
Delivery times vary depending on the shipping method chosen and your location. Standard Shipping typically takes 7-14 business days, while Express Shipping and DHL Express offer faster delivery options. Please note that delivery times may be delayed due to unforeseen circumstances, such as customs inspections or weather delays.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress online.
5. Customs and Import Fees
Please be aware that customs and import fees may apply to international orders. These fees are not included in your shipping cost and are the responsibility of the recipient. We recommend checking your country's customs policies before placing an order. Thank you for shopping with us! If you have any questions about our shipping policy, please feel free to contact our customer service team for assistance.
Please be patient. Our dolls are handmade and tested before we send them out. Before we ship the we send photos to you so you can confirm that everything looks good.
Don't worry! The packaging will be discreet.
People always worry and ask if the shipping will be discreet and we want to assure you that you have absolutely nothing to worry about. There are no logos on the package. After many years of shipping the dolls out we never failed to send a discreet package to our client. Your privacy means the world to us.
Shipping fee: Mostly free shipping, some countries need extra shipping fee.
We don't ship to Islamic countries, like Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq，Burmaetc..