Due to the nature of the products we sell, any sex dolls delivered cannot be returned or refunded. If a doll is lost in transit by FEDEX, UPS, or any other courier service, the customer will be refunded the entirety of his or her money paid. Customers will be compensated for “dolls delivered damaged” on a case by case basis to be determined by negotiation between DOLLXES and its customers. Sometimes part of this negotiation involves the customer “returning” the doll to Shenzhen, China by FEDEX or UPS. Through negotiation, DOLLXES and its customers will decide who pays for this delivery service to be determined by the circumstances surrounding the order. Such circumstances include the initial value of the doll before being damaged, value of dolls damaged by delivery, value of dolls that were damaged by the customer after delivery .
Full refunds can not be granted for the customer changing their mind on the doll they ordered. Instead, a 25% restocking fee will be charged if the customer decides on a different choice of doll for any reason. The 25% restocking fee includes the previously mentioned processing fee. For a $2000 custom built doll, the customer would receive $1600 in such circumstance. This is because highly customizable items are often difficult to sell at full price. DOLLXES makes no attempt to profit on restocking fees, only to recoup its losses in such transactions.